Returns & Exchanges

Once your items are delivered, you have 7 days from the date of delivery to request a refund.
Returns after the first 7 days will be eligible for a store credit (store credits do not expire).
After 14 days, all sales are FINAL and returns will not be accepted.

 

Instructions

To return your product, please email info@topnotchtack.com with your order/invoice number,
the item you would like to return, and the reason.

It is recommended to use a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.

 

Eligibility

To be eligible for a return, your item must be unused and/or in the same condition that you received it.

Items may be exchanged for a different color or size. If size/color combination is not available, a refund will be issued.
Certain sale/discounted items are not eligible for a refund, but can be exchanged for a different color or size.

Once your return is received and inspected, we will send you an email to notify of the approval or rejection of your refund.

 

Refunds

A 5% restocking fee will be deducted from the refund.

Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment via Paypal.

 

Shipping

Buyer is responsible for the return shipping cost.
Original shipping costs will not be refunded.
The shipping fee will be deducted from your refund total.

 

Sale Items

All sale items are final sale.

 

Defective Items

If item is being returned due to a defect, return shipping costs and original shipping costs will be refunded. The restocking fee will not be applied.