Returns & Exchanges
If you are not satisfied with your product, Top Notch Tack gives you 15 days to return or exchange your items.
To be eligible for a return, your item must be unused and in the same condition that you received it. Items may be exchanged for a different color or size. If size/color combination is not available, a refund will be issued.
Certain sale/discounted items are not eligible for a refund, but can be exchanged for a different color or size.
To complete your return, we require a receipt or proof of purchase.
Exchanges and refunds will not be processed until the returned item(s) has been received.
In reality, things happen! Sometimes a product doesn't meet your standards and if that is the case, it doesn't meet mine! If at any time you are not happy with your product, please do not hesitate to contact me and I will do whatever I can to make it right.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
To return your product, please email firstname.lastname@example.org with your order/invoice number, the item you would like to return, and the reason.
Buyer is responsible for the return shipping cost. Original shipping costs will not be refunded. If item is being returned due to a defect, return shipping costs and original shipping costs will be refunded.
If shipping an item over $75, it is recommended to use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.